Refund policy

Refund & Return Policy

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After this period, we are unable to offer a refund or exchange.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused and unopened, in its original packaging with all seals intact. You will also need the receipt or proof of purchase.

Because we sell personal care and beauty products, we are unable to accept returns on items that have been opened, used, or had their seals broken, for hygiene and safety reasons.

How to Start a Return

To initiate a return, please contact us at contact@spyraverified.com before sending any items back. Include your order number and reason for your return. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting and receiving approval will not be accepted.

Please send approved returns to:
Spyra Beauty LLC (Spyra Verified)
3565 Margate Ave, San Jose, CA 95117, United States
Email: contact@spyraverified.com

Damages and Issues

Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery at contact@spyraverified.com with photos of the issue and your order number. We will cover return shipping costs for damaged, defective, or incorrect items.

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Opened or used beauty, skincare, body care, or hair care products
  • Items purchased on sale or with a discount code
  • Gift cards
  • Items marked as final sale at the time of purchase
  • Any item not in its original condition or packaging

If you are unsure whether your item qualifies, please contact us at contact@spyraverified.com before sending anything back.

Exchanges

We do not process direct exchanges. The fastest way to get the product you want is to return the eligible item once approved, and place a new separate order. Once your refund is processed, you are free to purchase the correct item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@spyraverified.com with your order number and we will investigate promptly.

Contact Us

Spyra Beauty LLC — Spyra Verified
Email: contact@spyraverified.com
Address: 3565 Margate Ave, San Jose, CA 95117, United States
Website: spyraverified.com

We aim to respond to all inquiries within 2 business days.