Política de cancelación
Purchase Options & Cancellation Policy
Last Updated: July 18, 2026
At Spyra Verified, we offer flexible purchase options including subscriptions, pre-orders, and try before you buy on select products. This policy explains how each option works and how you can manage, change, or cancel your purchase at any time.
Subscriptions
Select Spyra Verified products are available as a subscription, allowing you to receive your favorite Japanese beauty and personal care products on a regular schedule without having to reorder each time.
How it works:
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select at checkout. Your payment details are stored securely and you will be charged automatically for each delivery, unless you choose to pay in advance for the full subscription period.
Auto-renewal:
Some subscriptions automatically renew at the end of their subscription period. You will be notified by email before any renewal charge is processed. If you do not wish to renew, you must cancel before the renewal date.
Managing your subscription:
You can view, change, pause, or cancel your subscription at any time through the link provided in your order confirmation email, or by logging into your account at spyraverified.com. There is no penalty for cancelling, and you will continue to receive any deliveries already paid for before the cancellation date.
Changes you can make at any time:
- Cancel your subscription
- Pause your subscription
- Change your delivery frequency
- Swap to a different product
- Update your shipping address or payment details
Cancellation deadline:
To avoid being charged for the next delivery, please cancel or pause your subscription at least 24 hours before your next scheduled billing date.
For any assistance with your subscription, contact us at contact@spyraverified.com.
Pre-Orders
From time to time, Spyra Verified may offer pre-orders on products that are out of stock or not yet available. This allows you to secure a product before it becomes available for general purchase.
How it works:
When you place a pre-order, you are purchasing a product that has not yet arrived in our inventory. Depending on the product, we may collect full payment, a partial deposit, or no payment at checkout, and then charge the remaining balance when the product is ready to ship. Your payment method is stored securely for this purpose.
You will receive an estimated dispatch date at the time of your pre-order. We will notify you by email if there are any significant changes to the expected availability date.
Cancelling a pre-order:
You may cancel a pre-order at any time before the order has been fulfilled and shipped. To cancel, contact us at contact@spyraverified.com with your order number. If a deposit or full payment has already been collected, you will receive a full refund to your original payment method within 10 business days.
Once a pre-order has been fulfilled and dispatched, it is subject to our standard Refund and Return Policy and cannot be cancelled.
Try Before You Buy
Select products on Spyra Verified may be offered as a try before you buy option, giving you the chance to experience the product before committing to the full purchase price.
How it works:
When you place a try before you buy order, we authorize your payment method at checkout but do not immediately charge you. Your order is then fulfilled and shipped to you. Once you receive the product, you will have a defined trial period — clearly stated on the product page — to decide whether you want to keep it.
If you decide to keep the item:
No action is required. Once the trial period ends, your payment method will be automatically charged for the full purchase amount.
If you decide to return the item:
You must initiate the return before the trial period expires. The item must be returned in its original, unused, and unopened condition with all seals intact. Because we sell personal care and beauty products, we are unable to accept returns on items that have been opened or used. Contact us at contact@spyraverified.com before the end of your trial period to begin the return process.
If you return the item within the trial period in acceptable condition, your payment method will not be charged.
Important:
If you do not return the item before the trial period expires, your payment method will be automatically charged for the full purchase amount and the sale will be considered final.
General Notes
- All subscription, pre-order, and try before you buy purchases are also subject to our Refund and Return Policy available at spyraverified.com
- For any questions about your purchase options, cancellations, or this policy, please contact us at contact@spyraverified.com
- We aim to respond to all inquiries within 2 business days
Contact Us
Spyra Beauty LLC (trading as Spyra Verified)
Email: contact@spyraverified.com
Address: 3565 Margate Ave, San Jose, CA 95117, United States
Website: spyraverified.com
