Shipping policy
Shipping Policy
Last Updated: July 18, 2026
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays. You will receive an email confirmation with tracking information once your order has been dispatched. During peak periods or promotional events, processing times may be slightly longer. We will notify you if there is a significant delay.
Domestic Shipping — United States
We offer free standard shipping on all US orders over $35. Orders below $35 are subject to a flat shipping fee calculated at checkout.
Standard shipping typically takes 5 to 7 business days after dispatch. Express shipping options may be available at checkout for an additional fee. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers or events outside our control.
International Shipping — Australia
We ship to Australia through our regional fulfillment partner. International shipping rates and delivery times for Australia are calculated and displayed at checkout. Standard delivery to Australia typically takes 7 to 14 business days after dispatch, depending on your location and customs processing times.
International Shipping — Colombia
We ship to Colombia through our regional fulfillment partner. Shipping rates and delivery times for Colombia are calculated and displayed at checkout. Standard delivery to Colombia typically takes 10 to 21 business days after dispatch, depending on your location and customs processing times. Please note that Colombia orders are priced in Colombian Peso (COP).
Customs, Duties and Taxes
For international orders (Australia and Colombia), your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in our product prices or shipping charges. We have no control over customs processes and cannot predict what charges may apply. We recommend checking with your local customs office for more information before placing an order.
Please note that customs processing may cause delays beyond our estimated delivery times. We are not responsible for delays caused by customs.
Order Tracking
Once your order is dispatched, you will receive an email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to update after you receive your dispatch confirmation.
If you have not received your tracking information within 4 business days of placing your order, please contact us at contact@spyraverified.com.
Free Shipping Threshold
Free domestic shipping is automatically applied to all US orders of $35 or more before taxes and after any discounts are applied. This offer applies to standard shipping within the contiguous United States only.
Lost or Stolen Packages
Spyra Beauty LLC is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your tracking shows your package as delivered but you have not received it, we recommend:
- Checking with neighbors or other members of your household
- Checking around your property including mailboxes, porches, and side entrances
- Contacting the shipping carrier directly with your tracking number
If you believe your package has been stolen, please file a report with your local authorities. Contact us at contact@spyraverified.com and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please take photos of the damaged packaging and products immediately and contact us at contact@spyraverified.com within 48 hours of delivery. Include your order number and photos in your message. We will work to resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Spyra Beauty LLC is not responsible for orders shipped to an incorrectly entered address. If you notice an error in your shipping address after placing your order, contact us immediately at contact@spyraverified.com. We will do our best to update the address before the order is dispatched, but we cannot guarantee changes can be made once an order has been processed.
Contact Us
For any questions about your shipment or our shipping policy, please contact us:
Spyra Beauty LLC (trading as Spyra Verified)
Email: contact@spyraverified.com
Address: 3565 Margate Ave, San Jose, CA 95117, United States
Website: spyraverified.com
We aim to respond to all inquiries within 2 business days.
